Last Updated: 22 July 2025
Welcome to NexQ. We are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how NexQ (“we”, “us”, or “our”) collects, uses, stores, and shares your personal data when you interact with our website (www.nexq.com), use our services, or otherwise engage with us.
NexQ is the “data controller” responsible for your personal data. Our contact details are: NexQ [Your Full Business Address] [Your Main Business Email Address] [Your Business Phone Number]
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018) when processing your personal data. We also adhere to the Privacy and Electronic Communications Regulations (PECR) regarding electronic marketing and the use of cookies.
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
Identity Data includes first name, last name, job title, and company name.
Contact Data includes email address, telephone numbers, and business address.
Technical Data includes Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties, and your communication preferences.
Enquiry Data includes information you provide when filling out forms (e.g., “Free Consultation”), asking for a demo, or contacting us for support.
Client Specific Data includes information provided during the course of delivering our services, such as details about your business operations, sales data, marketing performance data, and (where relevant for service provision) limited customer data.
We do not generally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We use different methods to collect data from and about you, including through:
Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
Enquire about or apply for our products or services;
Create an account on our website;
Subscribe to our service or publications;
Request marketing to be sent to you;
Enter a competition, promotion, or survey; or
Give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our separate Cookie Policy for more details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, such as:
Technical Data from analytics providers (e.g., Google Analytics).
Contact, Identity, and Usage Data from data brokers or aggregators.
Identity and Contact Data from publicly available sources such as LinkedIn, Companies House, and the Electoral Register based in the UK.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To register you as a new client:
Lawful Basis: Performance of a contract with you.
To provide and manage our services to you:
Lawful Basis: Performance of a contract with you.
To process and deliver your orders and payments:
Lawful Basis: Performance of a contract with you.
To manage our relationship with you: This includes notifying you about changes to our terms or privacy policy, and asking you to leave a review.
Lawful Basis: Performance of a contract with you; Necessary for our legitimate interests (e.g., keeping our records updated, developing our services, maintaining a good business relationship).
To send you marketing communications: Where you have explicitly opted in for electronic marketing, or where we have a legitimate interest to market relevant services to your business within the PECR rules.
Lawful Basis: Your consent (for electronic marketing to individuals); Legitimate interests (for B2B marketing, where appropriate).
To improve our website, products/services, marketing, customer relationships, and experiences:
Lawful Basis: Necessary for our legitimate interests (e.g., to study how customers use our services, to develop them, to grow our business, and to inform our marketing strategy).
To administer and protect our business and website: This includes troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
Lawful Basis: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud); Necessary to comply with a legal obligation.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us: We may use your Identity, Contact, Technical, and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you.
Third-party marketing: We will get your express opt-in consent before we share your personal data with any third party company for marketing purposes.
Opting out: You can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us directly at [Your Marketing Opt-out Email Address].
We may share your personal data with the parties set out below for the purposes stated in section 4.
Internal Third Parties: Other companies within the NexQ group acting as joint controllers or processors who provide IT and system administration services and undertake leadership reporting.
External Third Parties:
Service providers acting as processors based in the UK or EEA who provide IT and system administration services, payment processing, customer relationship management (CRM) platforms, and email marketing services.
Professional advisers including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.
HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not routinely transfer your personal data outside the UK or the European Economic Area (EEA).
If, however, we do need to transfer your personal data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government (UK adequacy regulations).
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., UK Standard Contractual Clauses).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data (commonly known as a “subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at [Your Data Protection/Privacy Email Address].
No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
We keep our Privacy Policy under regular review. This version was last updated on the date at the top of this policy. Historic versions can be obtained by contacting us. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
If you have any concerns about our use of your personal data, you can make a complaint to us directly at [Your Data Protection/Privacy Email Address].
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO’s contact details are: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: www.ico.org.uk
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